About the experience
What can I expect from the event?
Titanic: A Voyage Through Time is a unique virtual reality experience taking visitors (ages 10+) on a journey to the heart of this iconic ship and history of an era that continues to fascinate the world.
Where is the experience located?
The Florida Mall, 8001 S. Orange Blossom Trail, Orlando, FL 32809. We are located in the Fever Hub (Suite 1132B) on the southeast end of the mall near the entrance to Macy's.
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
The immersive virtual reality experience lasts about 55 minutes. However, please allow about 1 hour total as you will need to drop off your personal belongings and pick up/return equipment.
Is there parking available?
Yes, there are many large flat parking lots surrounding the mall. The closest parking lot to our site is on the south end of the mall between Macy's and The Florida Hotel, near Ride Share Zone 2.
In what language is the experiment presented?
The immersive expedition is available in two languages: English and Spanish.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is it necessary to dress in a specific way for this experience?
We recommend dressing comfortably and wearing suitable shoes. Because you will be wearing a VR headset, please refrain from wearing hats or caps. For everyone's safety, we kindly ask you to store your backpacks and handbags in the lockers provided on site.
How many people can take part in the experience in the same group?
A group is made up of 5 visitors. Visitors with more than 5 people in their group can be split into several groups to travel together.
Do all the members of my group have to be together to begin the experience?
Yes, if you want to do the experience together. If your group may arrive at different times, we suggest you order your tickets separately.
What does the equipment consist of?
The immersive expedition equipment consists of an adjustable virtual reality headset that is worn over your eyes. If you have glasses or contacts, please bring/wear them for this experience.
Are personal backpacks allowed into the experience?
Personal backpacks, even small ones, are not permitted during the experience. These can be left in the provided (free) lockers on site.
Will food and beverage be available on site for purchase?
Unfortunately, food and beverages will not be available for purchase at this event. However, there are several excellent dining options in the mall near our storefront, including a Buca de Beppo! Additionally the mall has a large Dining Pavilion with many options including Five Guys, Cantina Catrina, Popeye's Chicken, Burger King, Gotcha Smokehouse Bar-B-Que, Sbarro, and more.
Will there be merchandise for sale?
Yes! There will be a small selection of merchandise for sale at the shop.
About tickets
Where can I get tickets?
In the Fever App, available on Google Play and the Apple Store. On the Fever website.
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. You can also check if this option is available by consulting your ticket in the "Tickets" section of the Fever App where, if enabled, the "Change date and/or time" button will appear. Follow the steps indicated in the link to change the date and/or time of the ticket. No refunds are permitted under any circumstances. For more information, you can consult our T&Cs.
Do you offer press passes?
If you would like a press pass, please email press@feverup.com.
About access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket. If you miss your check-in time, you should speak to a staff member when you arrive for assistance, and if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly, you will lose your ticket.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Input event-specific answer here (in the corresponding language)
Do you offer carer tickets?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. Please contact us here. Once we receive this, we will provide you with a voucher that you can use to purchase your free carer ticket in the Fever app (based in availability). Please keep in mind that you will have to show the regular ticket with this carer ticket when entering the venue.
Is the experience accessible for deaf/visually impaired people?
The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people. Please note that at this time, the audible content of our immersive expedition is not subtitled.
Will there be strobe lights?
This event won't include strobe lights. Please be aware that the VR video may include flashes such as, but not limited to, lightning effects or radial alarm lights.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a 55 minute walkthrough experience, so there won't be any seating available.
Will restrooms be available on site?
Yes—please ask our staff on site for directions.
Can I take photos or record the experience?
Yes. We invite our guests to take photos and videos for personal use only and would love for you to tag us at @titanic.vr / @fever_global. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any other photography for professional use) is only possible if authorized by a staff member.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Is coat check available?
Unfortunately, this venue has no coat check but you are able to store smaller coats in the provided (free) lockers.
Is there an age requirement?
This experience only allows guests above 10 years old. All children are the sole responsibility of their parent(s) and/or guardian(s). This is for the children's safety.
VR Access, Health & Security
Is the VR experience accessible for people with reduced mobility?
Yes, the immersive expedition and the mall are both accessible to people with reduced mobility. Guests that are concerned with standing for 55 consecutive minutes may want to consider bringing a mobility aid. There may be a limited number of mobility aids (eg: wheelchairs, walkers, etc) available on-site for free to use on a first-come, first-served basis.
Do you offer carer tickets for VR?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker at the entrance of the venue or via Customer Service hello@feverup.com. The companion will not wear a VR headset but can accompany you in the VR arena to supervise and ensure your needs are met.
Can I bring animals? Are service dogs allowed in the VR arena?
Due to the nature of multi-user tracking technology, non-service animals are not allowed to avoid collision with other users in virtual reality. Service animals are welcome at our venues. For safety reasons, however, service animals generally cannot be in the VR play area while participants are wearing headsets. During the VR experience, guests lose vision and awareness of their surroundings, which could create a risk of injury to you, your animal, or other guests. To make sure you can still enjoy the experience, we offer the following accommodations: Companion Ticket: If you would like your service animal nearby, we can provide a complimentary ticket for a companion to join you during your session. The companion will not wear a VR headset but can accompany you and your service animal in the VR arena to supervise and ensure the animal remains safe and close.
Can you do the VR experience with a child in a baby carrier or stroller?
No, the equipment in combination with lack of oversight of the child during the experience is incompatible with carrying a baby in a baby carrier, on your stomach, on your back, or within a stroller.
Can children do virtual reality alone?
Titanic: A Voyage Through Time is suitable for families with children aged 10 and up, however, children aged 10 to 12 must be accompanied to take part in the experience. Children under the age of 8 are not allowed to participate, even when accompanied by an adult, for safety reasons and size incompatibility with the headset.
Is it safe to experience VR if I'm pregnant?
Please note that in some cases during pregnancy you are more prone to dizziness, and all throughout the experience the ground will be a hard surface. For safety reasons, we do not recommend this to those who are pregnant, however, the visual VR aspect of the experience itself will not cause any harm during pregnancy. If you do intend to attend while pregnant, it is recommended to consult your doctor before your experience. Please note that at one point during the experience you are requested to bend down to access one of the chapters.
Is it possible to wear eyeglasses inside the VR headset?
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly. Note to any visitors wearing prescription glasses: we advise using normal reading glasses, as other types such as varifocals may lower the overall viewing experience.
I have hearing aids. Am I able to do the VR experience?
Yes, a person wearing a hearing aid can follow and hear the content of the experience. The virtual reality headset has small speakers that emit sound over the ears at adjustable volumes.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia and/or vertigo. People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
Can a person with a heart condition or epilepsy take part in the virtual reality experience?
No, unfortunately people with a heart condition or epilepsy cannot take part in our immersive virtual reality expedition.
Interactive
Historical
Educational
School Visits & Educational Groups (10+ people)
